Trades Counters Assistant
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Trades Counters Sales Assistant
Posted On:
Closing On:
Friday, 14 April 2017
Friday, 05 May 2017
Department Showroom
Location Inverness
Job Type:
Job Description:

Key Tasks & Responsibilities

Excellent Customer Service

  • Communicate effectively with customers
  • Connect with the customer by being friendly, helpful and knowledgeable
  • Be available to deliver great service
  • Resolve customer queries and complaints in a timely and appropriate manner

Provide support to other trade counters as required.

Showroom security

Finalised orders processed through the electronic point of sale system (EPOS)

All showroom stock priced, stock coded and date rotated

Completed weekly stock audit

Meeting performance targets when appliedProvide support and advice for customers

Arranging specialist and/or equipment showroom displays

Developing sales of specialist product range and/or equipment

Document, progress and advise those necessary, of customer returns

Respond to customer needs linked to stock queries

Complete cycle counts on a rotational basis

Where applicable arrange PDI (pre-delivery inspection) for equipment sold

To work on an electronic point of sale (EPOS)

Manage cash and payment systems in accordance with company procedures and policies

Replenish showroom shelves, create daily pick-lists and retain high level of cleanliness

The Company has a health and safety policy, which outlines its responsibilities as an employer, and the responsibilities of its employees in respect of health and safety. All employees need to be aware of this policy and comply with its content.

Complying with industry regulations and Health and Safety legislation, policy and procedures.

Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager

Preferred Skills:

Undergone recognised product /equipment training and typically has had at least 1 years direct customer/counter sales experience selling/using industrial equipment and materials

Good numeric and literacy skills

Basic keyboard skills.

Basic knowledge of relevant systems, equipment and processes.

The ability to negotiate with customers.

The ability to work on their own, and make decisions relevant to the successful outcome and conclusion of the sales process.

Ability to respond positively to new challenges and change

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Useful Info

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Phone: (01463) 717999
Fax: (01463) 717888
Address: MacGregor Industrial Supplies Limited,
15-17 Henderson Road, Longman Industrial
Estate, Inverness, IV1 1SN

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