Counter Sales/Internal Sales Person
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Trailers & Fencing Counter & Internal Sales
Posted On:
Closing On:
Thursday, 08 June 2017
Friday, 30 June 2017
Department Trailers & Fencing
Location Inverness
Job Type:
Job Description:

Key Tasks & Responsibilities

Finalised orders processed through SXE

All showroom stock priced & stock coded

Completed weekly stock audit

All customer orders are priced (whenever possible) and finalised on the day of system entry

Stock orders are scheduled for delivery on the first available van/pallet run following order authorisation

Meeting performance targets when applied

Excellent Customer Service

  • Communicate effectively with customers
  • Connect with the customer by being friendly, helpful and knowledgeable
  • Be available to deliver great service
  • Resolve customer queries and complaints in a timely and appropriate manner

Successful conclusion of all sales related activity arising from sales enquiry pick-up

Where and when necessary ‘cradle to grave’ order progression

Ensure there is Counter Sales coverage during working hours

Updating product training and skills to maximise the customer options

Various cross-over roles within the division

Showroom security

Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager

Provide support and advice for customers

Arranging specialist and/or equipment showroom displays

Developing sales of product range and/or equipment

Document, progress and advise those necessary, of customer returns

Respond to customer needs linked to stock queries

Complete cycle counts on a rotational basis

Where applicable arrange PDI (pre-delivery inspection) for equipment sold

Carry out all functions relevant to the customer sales relationship

Receive, and progress to conclusion, customer sales enquiries and orders received by telephone, fax and by e-mail

Assist, as directed, external sales staff in customer order process and progress

Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.

Follow up on customer quotes

Regularly review and update overdue customer orders

Expedite supplier order delivery

Communicate as necessary with customers and suppliers, and resolve any issues they may have

Document, progress and advise those necessary, of customer returns

Provide support to other team members as and when required

Manage cash and payment systems in accordance with company procedures and policies

Replenish showroom shelves, create daily pick-lists and retain high level of cleanliness


Preferred Skills:

Undergone recognised product /equipment training and typically has had at least 1 year’s direct sales experience selling/using relevant equipment and materials

Excellent customer service skills

Excellent numeric and literacy skills

Excellent flexibility and time management skills

Good keyboard skills.

Basic knowledge of relevant systems, equipment and processes.

The ability to negotiate with customers.

The ability to work on their own, and make decisions relevant to the successful outcome and conclusion of the sales process.

Ability to respond positively to new challenges and change

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Phone: (01463) 717999
Fax: (01463) 717888
Address: MacGregor Industrial Supplies Limited,
15-17 Henderson Road, Longman Industrial
Estate, Inverness, IV1 1SN

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